Tidewater PoolsTidewater Care
Clear pool at a Hampton Roads house, ready for the swim season

Tidewater Care, built for your swim season.

We take care of the water and equipment so you can enjoy your pool.

Clear water. Reliable equipment. One team that shows up so that you get to relax in your pool instead of working on it.

We serve pools across Hampton Roads, Richmond, the Northern Neck, and Albemarle/Charlottesville.

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Care built around your pool.

Your pool is unique. We match Essential Care, Signature Care, or Estate Care to how you use it so the water stays clear and the equipment runs reliably through the swim season.

Essential Care keeps the water balanced and the equipment checked. Signature Care is our full weekly clean, with chemicals, opening, closing and the annual inspection included. Estate Care is our most complete level.

Care levels

Choose the level that matches your pool.

Essential Care

Essential Care

Skim, brush and water chemistry, weekly or every other week.

  • We skim the surface and the waterline, brush, empty the baskets, test the water and check the equipment. Vacuuming is not part of Essential Care. If you want the floor vacuumed on every visit, that is Signature Care.
  • Chemicals are separate.
  • A filter deep-clean, a pool opening, a pool closing and the annual inspection can be added as extras. Winter watch can be added to any level.

Best when: You want the water and the equipment looked after, and you're comfortable handling more of the pool between visits.

Talk with us about Essential Care →

Signature Care

Signature Care

A full clean every week, with the season's big jobs included.

  • Weekly service in season. Every-other-week service is available when it fits your pool.
  • We skim, brush and vacuum, empty the baskets, test the water and check the equipment on every visit.
  • Chemicals, one opening, one closing, and the annual inspection are included.
  • One filter deep-clean each season is included.

Best when: You want a full clean every week so you can simply enjoy your pool.

Talk with us about Signature Care →

Estate Care

Estate Care

Our most complete Care level.

  • A weekly visit, every week.
  • Everything in Signature Care: we skim, brush and vacuum, empty the baskets, test the water and check the equipment on every visit.
  • Chemicals are included.
  • One pool opening, one pool closing and the annual inspection are included each year. A spa that shares the pool equipment is included in the opening and the closing.
  • Two filter deep-cleans each season are included.
  • The annual inspection is expanded: the pool surface, the tile, the coping, the deck, the equipment and the pool cover.
  • Every visit note shows your chemistry and filter-pressure trends, with one clear next step.
  • Leak dye tests are done in-house and included when they are needed.
  • Storm check-ins and freeze-night checks are included.
  • Winter watch can be added as an add-on.

Best when: You want the most care included, so the pool is simply ready when you are.

Talk with us about Estate Care →

Care runs Memorial Day to Labor Day. Your swim season can run longer: openings can start in early March, and closings start in September at the earliest. Extra visits between your opening and Memorial Day, or between Labor Day and your closing, can be added to any level.

An open water test kit on the coping of a gunite pool
Every technician is a Certified Pool & Spa Operator.That is the Pool & Hot Tub Alliance Certified Pool & Spa Operator (CPO) program. The same standard on every visit.
Equipment checked every visit.We look at the equipment on every visit. It is not an afterthought.
Notes and photos before we leave.You see what we did on the visit.
Emergency and leak help is available on every level.Call 757-703-0757 and tell us what changed.

Tell us about your pool.

Free Care assessment: we see the pool, then recommend the right Care level. Inquiries go to info@tidewaterpools.com.

Start the conversation

Opening, closing, and the work between.

01

Pool opening and pool closing

Included on Signature Care and Estate Care. An extra on Essential Care.

02

Water chemistry and equipment

We test the water before we change anything. The equipment is checked on every visit.

03

When something needs attention

We take careful notes after each visit so you know where the pool stands, and so a small maintenance item can be handled before it becomes a costly repair.

04

Annual inspection

Included on Signature Care and Estate Care. An extra on Essential Care.

Pump, filter, and heater on an equipment padA Virginia backyard pool at dusk with the pool lights on

Where Tidewater Care runs

Pool care across Virginia.

Hampton Roads

Salt air and humidity wear on pumps, heaters, and covers faster than inland heat does. Spring pollen loads the skimmers and the filter. Summer storms drop debris and dilute the water.

Richmond

Clay soil holds water after rain, so the deck and the equipment stay wet longer than they do at the coast. Freezes arrive earlier. Leaves add debris, and well water in some areas raises hardness.

Northern Neck

Many houses here are used for part of the year. Equipment can sit quiet, then be asked to run hard on a holiday weekend. River and bay air still carries salt.

Albemarle

Leaves fill covers and skimmers earlier and heavier than they do near the coast. Nights cool off sooner, so freeze protection matters earlier in the fall and later in the spring.

All regions and cities →

Care levels, or one service at a time.

The visit order is the same on Essential Care, Signature Care, and Estate Care. These services can stand on their own, or sit beside a Care level.

What each service is, and why it matters →

Opening and closing

  • Pool opening

    This visit covers the swimming pool. We take the cover off, clear the debris, start the equipment, balance the water, clean the filter, and inspect the equipment. Included on Signature Care and Estate Care. An extra on Essential Care.

  • Pool closing

    This visit covers the swimming pool. We set the winter water level and the chemistry, protect the equipment from a freeze, and put the cover on. Included on Signature Care and Estate Care. An extra on Essential Care.

  • Spas that share the pool equipment

    A spa that shares the pool equipment is part of the one closing visit.

  • Water feature

    Every water feature is unique, and we can offer specialized care and cleaning options for whatever you have chosen to surround your pool with.

Water

  • Green-to-clean recovery

    Neglected or storm-green water, brought back toward ready to swim. It can take more than one visit. A recovery plan will be determined upon inspection.

  • Phosphate treatment

    We test when the water calls for it. Treating phosphates is its own visit, not part of ordinary balancing.

  • Metal treatment

    We test when the water calls for it. Binding metals is its own visit. Removing a stain that has already set is also its own visit.

  • Waterline detail

    A closer cleaning of tile and calcium at the waterline, after we have seen it. Not part of the regular brush.

  • Drain, clean, and acid wash

    Only when the pool actually needs it. Never a habit of the season.

Equipment and reports

  • Filter deep-clean

    A scheduled service, separate from your regular visit, where we open the filter and thoroughly clean the filter media. It goes well beyond the backwash or rinse on a regular visit. It's included once a season on Signature Care and twice on Estate Care, and it's an extra on Essential Care. If the media needs replacing, we'll talk it through after we see it.

  • Diagnostic visit

    We look at what failed, say what you can handle yourself, and write the next step. You approve parts before they come off the truck.

  • Leak detection

    We look, use dye when it answers the question, and separate the equipment from the pool. The repair is separate.

  • Cover system

    When a cover is not working as it should, we look first. The repair is its own conversation.

  • Pre-sale report

    A written condition report for a sale. No obligation to book a repair.

Knowledge Base

Information for you and your pool.

A notebook on the coping of a clear pool in late-day light

How Care works

Notes and Photos After Every Visit

Every Tidewater Care visit ends with chemistry readings, equipment photos and a clear next step, so you always know what happened at your pool.

Testing pool water at the coping of a clear gunite pool

Water chemistry

Pool Chemistry Made Simple

The five pool chemistry readings Virginia homeowners need, with target ranges, a weekly testing rhythm, and when to call a CPO-certified technician.

Frost on a mesh safety cover at a stone house in winter

Swim season

Freeze Protection Is More Than a Cover

A cover alone isn't a winter closing. How hard freezes damage Virginia pool equipment, what a real closing includes, and how to stay open safely.

All Care guides →

Questions we hear

Straight answers.

What is Tidewater Care?
Ongoing care for your pool — water and equipment through your swim season — so you can enjoy your pool.
What's the difference between Essential, Signature and Estate?
Essential Care is skim, brush and water chemistry, weekly or every other week. Vacuuming is not part of Essential Care. Chemicals are separate, and opening, closing, the annual inspection and a filter deep-clean are extras. Signature Care is a full clean every week, or every other week if you prefer, with chemicals, one opening, one closing, the annual inspection and one filter deep-clean included. Estate Care is everything in Signature Care on a weekly visit, plus two filter deep-cleans, an expanded annual inspection, storm check-ins and freeze-night checks. Winter watch can be added to any level.
What is a filter deep-clean?
A filter deep-clean is a scheduled service, separate from your regular visit, where we open the filter and thoroughly clean the filter media. It goes well beyond the backwash or rinse on a regular visit. It's included once a season on Signature Care and twice on Estate Care, and it's an extra on Essential Care. If the media needs replacing, we'll talk it through after we see it.
Are the technicians Certified Pool & Spa Operators?
Yes. Every Tidewater Care technician holds the Pool & Hot Tub Alliance Certified Pool & Spa Operator (CPO) certification. Every technician meets that standard.
Where does Tidewater Care run?
Hampton Roads, Richmond, the Northern Neck, and Albemarle/Charlottesville. We take pools in those areas when we can keep a regular visit schedule.
How does Care handle Virginia weather?
Pollen, leaves, and hard freezes show up on the calendar here. We plan open, close, and in-season Care around that — so you aren’t guessing what the water needs next.
Do you check gates, barriers, or alarms?
No. Pool barrier requirements are set by your local code, so check with your town or county.
How do I start?
Send the inquiry form or call 757-703-0757. We will call you within one business day to talk through your pool and set your first visit.

Safety issues and leaks

When it cannot wait for the next visit.

Emergency and leak help is available on every level. Call 757-703-0757.

If you smell gas, or you see sparking at the equipment, leave it alone and call your utility or 911. Then call us about the pool.

Tell us what changed

Tell us about your pool.

Free Care assessment: we see the pool, then recommend the right Care level. Inquiries go to info@tidewaterpools.com.

Start the conversation